Privacy Policy for FamFirst Medical Centre
Last updated: 12 November 2024
At FamFirst Medical Centre ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services online. By accessing our website and using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information in the following ways:
a. Personal Information
When you book an appointment, subscribe to our newsletter, or use other services on our website, we may collect the following personal details:
- Name
- Email address
- Phone number
- Medical history (if shared with us during consultations)
- Payment information (if applicable)
b. Non-Personal Information
When you visit our website, we may collect non-personally identifiable information such as:
- IP address
- Browser type
- Device information
- Date and time of visit
- Pages visited and interactions with content
- Referring website or search engine used
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide medical services and respond to your inquiries
- To manage appointments and communicate with you about your appointments or medical care
- To send you relevant marketing and health-related communications (with your consent, where applicable)
- To improve our website and services
- To comply with legal obligations and regulatory requirements
3. Data Sharing and Third Parties
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:
- HubSpot Integration: We use HubSpot, a customer relationship management (CRM) platform, to manage communications and track interactions with our website visitors. HubSpot may collect, process, and store data related to your engagement with our website, including form submissions, email interactions, and support queries. HubSpot's privacy policy can be found here.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or providing healthcare services. These third parties are required to maintain the confidentiality of your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena or court order.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve your experience on our website, analyze trends, and gather demographic data. Cookies are small text files stored on your device that allow us to recognize your browser and track your preferences.
You can choose to disable cookies through your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
As a South African resident, you have certain rights under the Protection of Personal Information Act (POPIA). These rights include:
- The right to access the personal information we hold about you
- The right to request corrections or updates to your information
- The right to request the deletion of your personal information
- The right to object to the processing of your personal information in certain circumstances
- Emailing us at admin@famfirst.doctor
- Sending a WhatsApp message to 072 463 7203
- Phoning us on 041 011 0893
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
FamFirst Medical Centre
45A, 5th Avenue, Newton Park, Gqeberha (formerly Port Elizabeth), Eastern Cape, 6045
041 011 0893
admin@famfirst.doctor
Thank you for trusting us with your healthcare and personal information.
